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1. Introduction
Welcome to Aavico Laundry Services ("we", "us", "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our laundry services.
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2. Information We Collect
We collect various types of information when you use our services, including:
- Personal Information: Name, phone number, email address, home address, and billing information.
- Service Details: Laundry services requested, such as clothing type, quantity, special requests, and preferences.
- Payment Information: Credit card details, billing address, and transaction history.
- Usage Data: Information about how you interact with our website or mobile app, such as page views and order history.
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3. How We Use Your Information
Your information is used for the following purposes:
- Provide Services: To fulfill laundry orders, communicate with you about order status, and deliver requested services.
- Payment Processing: To securely process your payment transactions.
- Customer Support: To respond to inquiries, resolve issues, and provide customer support.
- Improve Services: To enhance our services based on your preferences and feedback.
- Marketing: To send promotional messages about new services or special offers (you can opt-out at any time).
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4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in delivering our services, such as payment processors or delivery partners.
- Legal Compliance: When required by law, such as in response to a subpoena, court order, or legal process.
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5. Data Security
We employ industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee full protection.
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6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can access and update your personal information by contacting us.
- Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in our emails.
- Cookies: You can manage cookie preferences through your browser settings.
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7. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such information, we will delete it immediately.
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8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any significant changes on our website.
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9. Contact Us
If you have any questions or concerns about our privacy practices, please contact us at Support@ocivaa.com.