-
1. Garment Care
All garments/linen/fabrics are handled with the greatest care, but due to conditions of the articles or non-apparent defects, there is a possibility of discolouring or shrinkage. Such garments are accepted for cleaning at the owner's risk, and the company will not accept any responsibility for it.
-
2. Service Quality
The company will use reasonable efforts to ensure washing, drying, and folding services are maintained at a high level of quality.
-
3. Care Instructions
The company does not read manufacturer care labels and will not be responsible for garments labeled "hand wash only" or "dry clean only."
-
4. Delicate Items
The company accepts no liability for delicate items requiring special attention.
-
5. Colour Loss
The company accepts no liability for items whose loose colour affects other parts of the garment.
-
6. Unclaimed Articles
The company is not responsible for articles left beyond 10 days. After this period, a storage fee of 12% per month on the total invoice amount will be charged, and unclaimed items may be sold to recover the billed charges.
-
7. Refusal of Service
The company reserves the right to refuse cleaning any garment.
-
8. Stain Removal
Removal of stains is a part of the process, but complete removal of stains cannot be guaranteed and will be processed at the customer's risk.
-
9. Personal Items
The company is not responsible for the loss or damage of personal items left in garments, such as money, jewelry, or other belongings.
-
10. Garment Loss Risk
If the customer cannot accept the loss of any garment, they are advised not to leave it with the company.
-
11. Compensation Policy
In case of any loss or damage, the company may reimburse up to three times the processing cost, subject to the customer's ability to produce bills. Compensation will be provided in services, not cash.
-
12. Delivery Claims
Customers are requested to count articles upon delivery and inform the delivery person of any missing items. The company will not be responsible for claims after the customer has accepted and signed for delivery.
-
13. Quality Warranty
The company offers a 7-day warranty from the delivery date for quality-related issues, provided the article has not been used. Claims beyond this period will not be entertained.
-
14. Marketing Communication
Customers may receive regular updates from the company (calls/SMS/emails/app notifications). To opt-out, customers must register a request with the company's customer care department.
-
15. Ornaments on Garments
The company shall not be held responsible for ornaments/jewelry fittings on garments.
-
16. Delivery Examination
Customers must examine articles for damage at the time of delivery and notify the company immediately. Claims made afterward will not be entertained.
-
17. Force Majeure
The company is not liable for any loss, damage, or delay due to force majeure conditions.
-
18. Loss Due to Fire/Burglary
The company accepts no liability for articles lost or damaged due to fire, burglary, or other unforeseen events beyond its control.
-
19. Processing Delays
Some processes/items may require additional time. No deduction or claims regarding delays will be entertained.
-
20. Designer Wear
Tariffs for designer wear will be decided case by case, depending on garment complexity, and communicated to the customer after expert examination.